T-Concierge

Next-generation reception system T-Concierge
Today, reception work is also done online.

T-Concierge is a virtual reception system that allows reception work to be done remotely using an avatar.

Leveraging ICT and avatar technology, the system promotes the effective use of personnel and improves the customer reception environment.

The reception work has always been a priority at Taisei. That is why we propose a solution that supports interhuman communication through a remote system without compromising the quality of reception work.

Want to streamline reception work or eliminate the nighttime hours when no reception staff is present?Find it difficult having foreign language-speaking staff always available? Want to promote teleworking?

T-Concierge solves all these problems.

Remote reception solution using an avatar

Customer reception can be done remotely using a video calling system. Avatar-based communication enables flexible response. The reception staff can view the customer on the other end of the line, allowing them to respond to the customer as if in a face-to-face conversation. A closed area direct connection service that does not use the Internet, combined with an optical access service of NTT East Corp., provides a highly secure communication environment. Preparing a remote reception environment through the use of ICT eases the restrictions and conditions of the working environment, which also helps prevent the spread of an infectious disease such as the new coronavirus.

Adding the following features makes T-Concierge even more useful.

1.Display an information map or other visual aid to support an accurate response
2.An original avatar can be created
3.Display digital signage ads while not in use

The digital signage feature can be used to advertise a store, and virtual sales staff can promote sales by attending customers.

T-Concierge can be used in various customer reception scenes, including:
Front desks of office buildings and hotels, information counters of commercial facilities, avatar-based customer services at event sites, announcements of transportation systems, recreation events at nursing and educational facilities, customer reception and announcements at sightseeing facilities and customer services at supermarkets

What you can do with T-Concierge

T-Concierge is easy to introduce and smoothly solves various problems in customer reception.

1. Elimination of a labor shortage

T-Concierge allows staff to work remotely without worrying about where they live and what they wear. It creates a new working environment for human resources with skills and know-how.

2. Cost reduction

Performing operator work efficiently from a remote location helps increase both efficiency and productivity.

3. Diversity

Diversity in employment is promoted from a number of aspects, including hiring of people with disabilities and foreigners and maternity leave/childcare leave systems.

T-Concierge can be customized to suit the environment in which it is introduced and used.